Title: Associate Director, Operations & Facilities

Application Review Date: November 3, 2025

Campus Location: Radford City - Main Campus

Work Authorization: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor employment visas at this time.

Agency Only Posting: Applicant must be a current full-time employee of Radford University.

Job Description

Responsible for all aspects of facilities, operations, and services in Student Involvement, a department within the Division of Student Affairs. Ensuring the management and day-to-day operations of Hurlburt Student Center, Heth Hall, Ken Bondurant Auditorium and that services offered are operating at the highest optimum level while delivering top-notch customer service. This includes funds handling, making cash deposits from the game room and ticket sales, doing reconciliations, secure storage of department/university funds, and providing documentation to the Bursar’s Office and other university entities. Provide leadership and guidance to professional and student staff. Supervision will encompass the selection, training, and evaluation of approximately 40 student employees. Creates training programs and staff development for student employees, tracking progress and basing programs on research and the NACE competencies with a focus on career preparation. Guides department’s implementation of Student Affairs’ Student Employment Initiative. Oversees and tracks all department student employees SEI participation including Ops, Game Room, Info Desk, and Front Desk. At all times the work will focus on increasing student success and learning at Radford University.

Required Qualifications

Previous supervisory and management experience. Demonstrated commitment and execution of customer service excellence. Ability to create, deliver, and assess training for professional and student employees. Strong written and oral communication skills. Evidence of collaboration and commitment to team success. Previous work experience in facilities management/service industry.

Experience in student development, communication, or management.

Advanced degree in a related field; or bachelor's degree with significant training and or experience equating to an advanced degree.

Agency Only Posting: Applicant must be a current full-time employee of Radford University.

Preferred Qualifications:

3-5 years prior work experience in higher education, facilities management, or service industries. Previous on-call, crisis management, or facility emergency experience. Customer service and facilities certifications.

Special Instructions to Applicants

Agency Only Posting: Applicant must be a current full-time employee of Radford University.

Employment Conditions: Agency Only Posting: Applicant must be a current full-time employee of Radford University.

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: No

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: 

FLSA Status: Exempt

Work Classification: Administrative & Professional Faculty

Normal Work Schedule: 8:00 am - 5:00 pm with some evening and weekend hours

Employee Classification: Professional - Lecturer

Department: Student Center Operations

Salary: Commensurate with experience

Department Contact Name: Jen Rentschler

Department Contact Phone: 540-831-7276

Department Contact Email: jrentschler@radford.edu

Equal Opportunity Statement:

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.