Title: Account Resolution Specialist

Application Review Date: 09/22/2025

Campus Location: Radford City - Main Campus

Job Description

Reporting to the Account Resolution and Outreach Manager, the Account Resolution Specialist provides exceptional customer service while ensuring accurate and timely management of student accounts. This role is responsible for resolving account discrepancies, processing student refunds, and performing accounting functions that require a strong understanding of departmental operations. In addition, the specialist manages collection activities, working with students to establish payment arrangements, communicating with external collection agencies, and ensuring compliance with university and state regulations. Serving as a trusted liaison for students and internal stakeholders, the specialist handles sensitive account matters with professionalism, discretion, and attention to detail.

Required Qualifications

Knowledge of bookkeeping/accounting principles and practices. Ability to analyze fiscal transactions for conformity with procedures and regulations. Knowledge of financial/accounting and word processing software. Ability to work effectively with a wide variety of people. Ability to maintain composure in difficult situations. Strong attention to detail. Strong verbal/written communication skills. Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines. Must be flexible, show effective judgement, discretion and have the ability to handle confidential financial matters.

Preferred Qualifications:

• Experience with Banner and Nelnet
• Student accounts, collection, or accounts payable experience in a higher education workplace setting.
• Demonstrated ability to collaborate effectively with other departments and diverse stakeholders in a dynamic higher education environment.
• Education, training, and/or experience in accounting or a related field, with an accounting certificate preferred or multiple years of applicable accounting/higher education experience.

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: No

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: No

FLSA Status: Non-Exempt

Work Classification: Classified Staff

Normal Work Schedule: Monday-Friday 8:00am-5:00pm. Nights and weekends as needed.

Employee Classification: Admin & Office Spec III

Department: Bursar

Salary: Starting at $38,000

Department Contact Name: Laura Edmiston

Department Contact Phone: 540-831-5417

Department Contact Email: ledmiston@radford.edu

Equal Opportunity Statement:

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.